JOB TITLE: Sales Support
REPORTS TO: Branch Manager
DEPARTMENT: Cross Divisional Support
JOB PURPOSE: To provide comprehensive administrative support to the Branch.
MAIN TASKS AND RESPONSIBILITIES:
BUSINESS SUPPORT
- Work in a fast paced recruitment environment
- Ensure that all incoming telephone calls, e-mails and post are actioned, recorded on CRM System and passed on to the appropriate person
- Build relationships with candidates and clients who are responsible for returning timesheets
- Maintain CRM System in accordance with company & legislative requirements
- Use the company intranet as a key tool for following procedures, processes, and for obtaining general information/updates on the company and its activities
- Manage relevant teams weekly Payroll in line with the company Payroll procedure
- Resolve any Payroll related queries
- Assist team with recruitment campaigns
- Resource CVs for consultants for required roles on Broadbean & LinkedIn
- Compile and send relevant management information to clients as required
- Reformat documents (e.g. CV's)
CLIENTS & CANDIDATES
- Work alongside the sales team to ensure client and candidate compliance to all applicable legislation and contractual requirements
- Facilitate completion of registration process and upload documents to CRM System ensuring the highest possible standards of accuracy
- Obtain references and identify gaps in candidates education/employment history
- Check professional registrations and accompanying documents
- Facilitate and obtain criminal record information such as DBS (if applicable)
- Maintain compliance tracker and identify areas of non-conformity whilst providing support and guidance to consultants
- Review new jobs on CRM ensuring compliant to legislation and client requirements with relevant approval from directors if required
- Obtain & monitor AWR report from Payroll on a weekly basis and issue to all consultants ensuring all procedures are followed prior to candidate reaching parity entitlement
FINANCIALS
- Continually support the sales team as and when required to ensure financial targets are met
- Liaise with credit control to resolve any payment issues
GENERAL
- Deliver training to new starters, outlining processes such as compliance, administration, AWR, payroll and credit control
- Embrace and demonstrate commitment to the McGinley values, ensuring service standard are adhered to at all time
- Comply and operate in line with company's procedures outlined in the BMS
TEAM
- Issue weekly and monthly KPI reports to Directors
PERSON SPECIFICATION:
ESSENTIAL:
- Previous administrative experience in a busy recruitment environment
- Strong MS Office skills particularly in Microsoft Word and Excel
- Excellent communication skills, both verbal and written
DESIRABLE:
- Compliance & vetting background including NHS
- Previous payroll experience in temporary recruitment environment.
- Previous payroll experience
Salary: £18,000 - £23,000 (dependent on experience)
COMPETENCIES FOR SUCCESS:
- Outgoing personality
- Good communicator, verbally & in writing
- Attention to detail
- Organised & methodical
- Ability to work towards deadlines
- Ability to prioritise workload
- An energetic and motivated professional
TRAINING & DEVELOPMENT:
- Attend company training courses as defined in the training programme for your job and grade
- Take part in self learning opportunities
- Help your manager identify your own special needs training
- Prepare for and take action following your appraisal and PDP.