Sales Support

  • Stevenage, UK
  • £18,000 - £23,000 per annum
  • Permanent

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JOB TITLE: Sales Support

REPORTS TO: Branch Manager

DEPARTMENT: Cross Divisional Support

JOB PURPOSE: To provide comprehensive administrative support to the Branch.




  • Work in a fast paced recruitment environment
  • Ensure that all incoming telephone calls, e-mails and post are actioned, recorded on CRM System and passed on to the appropriate person
  • Build relationships with candidates and clients who are responsible for returning timesheets
  • Maintain CRM System in accordance with company & legislative requirements
  • Use the company intranet as a key tool for following procedures, processes, and for obtaining general information/updates on the company and its activities
  • Manage relevant teams weekly Payroll in line with the company Payroll procedure
  • Resolve any Payroll related queries
  • Assist team with recruitment campaigns
  • Resource CVs for consultants for required roles on Broadbean & LinkedIn
  • Compile and send relevant management information to clients as required
  • Reformat documents (e.g. CV's)



  • Work alongside the sales team to ensure client and candidate compliance to all applicable legislation and contractual requirements
  • Facilitate completion of registration process and upload documents to CRM System ensuring the highest possible standards of accuracy
  • Obtain references and identify gaps in candidates education/employment history
  • Check professional registrations and accompanying documents
  • Facilitate and obtain criminal record information such as DBS (if applicable)
  • Maintain compliance tracker and identify areas of non-conformity whilst providing support and guidance to consultants
  • Review new jobs on CRM ensuring compliant to legislation and client requirements with relevant approval from directors if required
  • Obtain & monitor AWR report from Payroll on a weekly basis and issue to all consultants ensuring all procedures are followed prior to candidate reaching parity entitlement


  • Continually support the sales team as and when required to ensure financial targets are met
  • Liaise with credit control to resolve any payment issues


  • Deliver training to new starters, outlining processes such as compliance, administration, AWR, payroll and credit control
  • Embrace and demonstrate commitment to the MCG values, ensuring service standard are adhered to at all time
  • Comply and operate in line with company's procedures outlined in the BMS


  • Issue weekly and monthly KPI reports to Directors





  • Previous administrative experience in a busy recruitment environment
  • Strong MS Office skills particularly in Microsoft Word and Excel
  • Excellent communication skills, both verbal and written


  • Compliance & vetting background including NHS
  • Previous payroll experience in temporary recruitment environment.
  • Previous payroll experience


Salary: £18,000 - £23,000 (dependent on experience)



  • Outgoing personality
  • Good communicator, verbally & in writing
  • Attention to detail
  • Organised & methodical
  • Ability to work towards deadlines
  • Ability to prioritise workload
  • An energetic and motivated professional


  • Attend company training courses as defined in the training programme for your job and grade
  • Take part in self learning opportunities
  • Help your manager identify your own special needs training
  • Prepare for and take action following your appraisal and PDP.



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