Sales Support

JOB TITLE: Sales Support

REPORTS TO: Branch Manager

DEPARTMENT: Cross Divisional Support

JOB PURPOSE: To provide comprehensive administrative support to the Branch.

 

MAIN TASKS AND RESPONSIBILITIES:

BUSINESS SUPPORT

• Work in a fast paced recruitment environment
• Ensure that all incoming telephone calls, e-mails and post are actioned, recorded on CRM System and passed on to the appropriate person
• Build relationships with candidates and clients who are responsible for returning timesheets
• Maintain CRM System in accordance with company & legislative requirements
• Use the company intranet as a key tool for following procedures, processes, and for obtaining general information/updates on the company and its activities
• Manage relevant teams weekly Payroll in line with the company Payroll procedure
• Resolve any Payroll related queries
• Assist team with recruitment campaigns
• Resource CVs for consultants for required roles on Broadbean & LinkedIn
• Compile and send relevant management information to clients as required
• Reformat documents (e.g. CV's)

 

CLIENTS & CANDIDATES

• Work alongside the sales team to ensure client and candidate compliance to all applicable legislation and contractual requirements
• Facilitate completion of registration process and upload documents to CRM System ensuring the highest possible standards of accuracy
• Obtain references and identify gaps in candidates education/employment history
• Check professional registrations and accompanying documents
• Facilitate and obtain criminal record information such as DBS (if applicable)
• Maintain compliance tracker and identify areas of non-conformity whilst providing support and guidance to consultants
• Review new jobs on CRM ensuring compliant to legislation and client requirements with relevant approval from directors if required
• Obtain & monitor AWR report from Payroll on a weekly basis and issue to all consultants ensuring all procedures are followed prior to candidate reaching parity entitlement

FINANCIALS

• Continually support the sales team as and when required to ensure financial targets are met

• Liaise with credit control to resolve any payment issues

GENERAL

• Deliver training to new starters, outlining processes such as compliance, administration, AWR, payroll and credit control
• Embrace and demonstrate commitment to the MCG values, ensuring service standard are adhered to at all time
• Comply and operate in line with company's procedures outlined in the BMS

TEAM

• Issue weekly and monthly KPI reports to Directors

 

PERSON SPECIFICATION:

 

ESSENTIAL:

• Previous administrative experience in a busy recruitment environment
• Strong MS Office skills particularly in Microsoft Word and Excel
• Excellent communication skills, both verbal and written

DESIRABLE:

• Compliance & vetting background including NHS
• Previous payroll experience in temporary recruitment environment.
• Previous payroll experience

 

Salary: £18,000 - £23,000 (dependent on experience)

 

COMPETENCIES FOR SUCCESS:

• Outgoing personality
• Good communicator, verbally & in writing
• Attention to detail
• Organised & methodical
• Ability to work towards deadlines
• Ability to prioritise workload
• An energetic and motivated professional

TRAINING & DEVELOPMENT:

• Attend company training courses as defined in the training programme for your job and grade
• Take part in self learning opportunities
• Help your manager identify your own special needs training
• Prepare for and take action following your appraisal and PDP.